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Monday, September 09, 2013, 10:16

Why am I not receiving my E-mail Activity Report?

Category: General

Solution ID: 00000243

Summary:

I am supposed to receive an E-mail Activity Report every day, but I never see it in my in-box!

Answer:

The most likely reason your are not receiving your E-mail Activity Report is that it may be getting filtered by additional spam filtering on your mail server (e.g. MS Exchange) or your local mail client (e.g. MS Outlook). Check your "Junk" folder to see if the reports are there.

The Activity Report contains the subject lines of all the e-mail that you were sent, including the subject lines of all the spam messages that were blocked. There may be enough spam content contained within this report to cause your additional spam filtering software to block the report.

Unfortunately there is nothing we can do to influence what Outlook does with such messages other than to add the "sender" address to the users "contact list".

If the mail client (e.g. MS Outlook) is performing additional spam filtering, you may find there are other messages that are getting filed in the junk folder. Sometimes we will receive reports of "false positives" that result from incorrect filtering at the mail client, that have nothing to do with the PerfectMail product.

If the Activity Report is not in your junk folder, ask your e-mail administrator to check in the activity log to see if the activity report was sent by searching for your e-mail address and the phrase "Activity Report" over the last week. There should be daily entries showing that the report was sent. If the report was not sent check the settings for the user in question and check that the Activity Report is configured correctly.


Tags: mail, spam, activity, report, junk, blocked, outlook, filter

See Also:

Link to this article: http://perfectmail.com/kb/not_receiving_email_activity_report

Updated: Monday, September 09, 2013, 10:16

-- David Rutherford

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Last modified: 2013-09-30, 11:19

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