KnowledgeBase Articles » Does PerfectMail collect any of my data?

Tuesday, June 21, 2016, 09:39

Does PerfectMail collect any of my data?

Category: Administration

Solution ID: 00000283

Summary:

A full disclosure of all data reported to PerfectMail from a server.

Answer:

Data Collection Disclosure

Following is a full disclosure of all data reported to PerfectMail™ from a PerfectMail™ product. PerfectMail™ is a high touch product giving the following benefits:

• Statistical Reporting gives us clear & early warning of developing spam trends.
• Server Monitoring ensures early notification of problems.
• Quick & Effective customer support.
• Off-site Backups provide additional peace of mind. If needed we can quickly provide assistance or build a fully configured replacement machine.

Automatic Server Updates

The following updates occur automatically. To disable automatic updates, update the related settings on the Security Settings page:

• Anti-virus Update - Virus update checks are performed every 10 minutes. If an update is available, it will be installed automatically.
• Anti-spam Update - Anti-spam update checks are performed hourly. If an update is available, it will be installed automatically.
• Software Update - Software updates are available periodically. If configured, your server will download software updates and install them automatically.

Server Support Data

The following data elements are normally reported back to PerfectMail™ for support and analysis purposes. To disable any of these reporting features update the Server Admin > Server Settings page on the Web Interface. If support & reporting features are disabled your PerfectMail™ product will still send notification that these features are disabled. No e-mail message content is ever sent to PerfectMail™; except for those messages the client wishes to have examined for spam content.

• Statistical Reporting: Statistical information regarding the effectiveness of the anti-spam software; i.e. number of rejects, tags, accepts, RBL's, mining attempts, spam traps, etc.
• Report Spam: The client user or administrator forwards a spam e-mail to PerfectMail™ for review. Included with the reported spam e-mail are the PerfectMail™ server name and the email address of the submitting user.
• False Positive Investigation: For each false positive release, a message is sent to PerfectMail™ for analysis. If the client has requested false positive investigation, we may examine the message to determine what the problem may be. Even with this option, PerfectMail™ staff will contact the client for permission to perform such investigations.
• Server Monitoring: Hourly health reports allow us to see if there are any issues with the product. These messages describe the state of the databases, but do not include any elements of their content. If there is an issue with a database, a notification message containing the machine name and data table name is sent to PerfectMail™ for information purposes. The PerfectMail™ product is able to self-fix its databases. Administrator intervention is rarely required. In the event of a process crash, a core file (describing what the program was doing the issue occurred) may be sent for analysis.

Tags: antispam, server, data, disclosure, access

Link to this article: https://perfectmail.com/kb/data_disclosure

Updated: Tuesday, June 21, 2016, 09:39

-- David Rutherford