KnowledgeBase Articles » Why does my web browser say the PerfectMail interface is "Untrusted"?

Tuesday, May 29, 2012, 07:09

Why does my web browser say the PerfectMail interface is "Untrusted"?

Category: General

Solution ID: 00000107

Summary:

Web browsers and Self-Signed Certficates on the PerfectMail Web User Interface. Web browsers may complain about "Untrusted Connections" on Self-Signed certificates.

Answer:

Accessing PerfectMail using secure HTTP (i.e. URLs starting with https://) and Self-signed certificates will result in warning messages from most modern web browsers, such as Firefox and Internet Explorer. You may receive a message saying There is a problem with this website's security certificate or This Connection is Untrusted, because the certificate is self-signed.

If possible, Add an exception for the self-signed certificate and continue to the website. These warning messages may continue to be presented by your web browser until you replace your self-signed certificate with a registered certificate. This is not necessary. If needed, certificates can be applied to your PerfectMail server under the Server Admin menu on the Administrator's web interface.

Tags: perfectmail, browser, internet explorer, firefox, safari, chrome, untrusted, connection, selfsigned, certificate, warnings, errors

Link to this article: https://perfectmail.com/kb/webpage_untrusted

Updated: Tuesday, May 29, 2012, 07:09

-- David Rutherford