KnowledgeBase Articles » What happens to my e-mail when the back office mail server is down?

Monday, August 12, 2013, 13:43

What happens to my e-mail when the back office mail server is down?

Category: General

Solution ID: 00000238

Summary:

My Mail server was down for a period of time. What happened to my e-mail? Did perfectmail keep my email? Is it lost?

Answer:

If your back office mail server is down PerfectMail will simply spool up your e-mail so nothing is lost!

PerfectMail learns and maintains a local database of all the e-mail addresses your organization uses. So, even if your back office mail server is out of service, PerfectMail can continue to accept e-mail. The e-mails are spooled up and will be passed to your back office mail server when it goes back into service.

PerfectMail will store as much e-mail as there is storage space available to fill. You can review the available storage space on the Administrators Web Interface at "Server Admin > Archive". If you find you need additional storage, simply add another disk drive to your server. This works for both virtual and physical environments. Added disk drives are automatically appendended to the PerfectMail data volume and formatted to increase the disk storage available to PerfectMail. All you have to do shut down the PerfectMail server, install the new drive (physical or virtual), then restart the PerfectMail server.

Tags: mail, server, exchange, outage, disaster, mitigation, recovery, spooling, storage

Link to this article: https://perfectmail.com/kb/what_happens_when_mail_server_is_down

Updated: Monday, August 12, 2013, 13:43

-- David Rutherford