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Tuesday, October 25, 2016, 11:11

What is a support incident?

Category: Licensing

Solution ID: 00000291


What is a support incident?


Support incidents are "billable" support queries.

We do not bill/burn for incidents that involve:

If our product misbehaves or is missing documentation that you need to make it work, that is always covered in your basic license fee. Billable support incidents involve in-depth analysis requests or technical support requests for items that are either covered in the documentation or should be easily accomplished by an e-mail administrator.

Tags: perfectmail, license, support, incident, help

Link to this article: kb/what_is_a_support_incident

Updated: Tuesday, October 25, 2016, 11:11

-- David Rutherford


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Last modified: 2016-10-25, 11:17

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