KnowledgeBase Articles » Why am I getting warning messages about delayed messages?

Wednesday, July 04, 2012, 11:02

Why am I getting warning messages about delayed messages?

Category: Troubleshooting

Solution ID: 00000140

Summary:

WARNING: 1 messages were delayed in the last 7 days!!! Please review your license to ensure you have sufficient resources to support your e-mail load.

Answer:

The PerfectMail validation script looks for situations where your PerfectMail server may be at risk. Different PerfectMail Editions provide for different resource levels, allowing for more spam filtering and e-mail throughput. If your server is under-provisioned you may need to increase your hardware resources or acquire a more appropriate PerfectMail Edition. Our different offerings are available on our Pricing Page, included recommended user counts.

If the above warning counts are for a relatively small number of messages then this warning message can be safely ignored. A small number of delayed messages can be expected during short spikes in spam activity or other e-mail blasting situations. If the number of delayed messages becomes more significant, then some analysis and action may be required.

Note: PerfectMail will shortly be updating our code to suppress warning messages for very small numbers of delayed messages, as this is normal behavior.

Tags: perfectmail, warning, delayed, messages, resources, license

Link to this article: https://perfectmail.com/kb/delayed_message_warning

Updated: Wednesday, July 04, 2012, 11:02

-- David Rutherford