KnowledgeBase Articles » Why are messages disappearing from my message store?

Thursday, June 28, 2012, 15:57

Why are messages disappearing from my message store?

Category: Setup

Solution ID: 00000133

Summary:

It looks like messages are disappearing from the message store when I expect they should be there. I cannot view message body for messages that should be stored on the server.

Answer:

This is likely a problem with the archive settings. Check the Archive settings are correct before checking other things on Server. Go to "Admin=>Archive" and select the "Message Storage" tab to see your settings.

The first two groups of check boxes should be checked on; namely:

• Internal
• Outbound
• Blocked Outbound
• Accepted
• Tagged
• Rejected
• SPF blocked
• Grey listed

The other check boxes can be turned off.

The default setting stores both valid e-mails and messages for which there may be uncertainty with filtering decisions.

Note: For most servers the majority of e-mail is spam, and a great deal of that we are able to block with a high degree of certainty. Adjusting this settings may cause your server to store a huge amount of e-mail, perhaps affecting the functionality of this server.

Tags: perfectmail, message, view, email, archive, missing, lost

Link to this article: https://perfectmail.com/kb/message_store_email_disappearing

Updated: Thursday, June 28, 2012, 15:57

-- David Rutherford