KnowledgeBase Articles » Why am I still receiving e-mail from a sender I have black listed?

Thursday, November 22, 2012, 14:09

Why am I still receiving e-mail from a sender I have black listed?

Category: General

Solution ID: 00000170

Summary:

Why am I still receiving e-mail from a sender I have black listed?

Answer:

With PerfectMail, whitelisting takes precidence over blacklisting. Search the Mail Log (E-mail => Mail Log) for the message and check at the Scores (expand the Scores by clicking on the [+]) to see if the message was whitelisted.

If it was not whitelisted then check the Headers (expand the Headers by clicking on the [+]). The Envelope section of the Headers will show the relayhost, relayhostname, and env-from (envelope from address); make sure none of these entries are not whitelisted on your server.

Tags: e-mail, filtering, blacklist, whitelist, scoring, envelope, headers

Link to this article: https://perfectmail.com/kb/receiving_black_listed_blocked_email

Updated: Thursday, November 22, 2012, 14:09

-- David Rutherford