KnowledgeBase Articles » Do support incidents expire?

Tuesday, October 25, 2016, 11:17

Do support incidents expire?

Category: Licensing

Solution ID: 00000292

Summary:

Do support incidents expire?

Answer:

Support Incidents are "billable" support queries.

The Support Incidents included in your license renewal expire with the license and are replenished on license renewal.

Supplemental Support Incidents purchased along with the license renewal or during your license term never expire.

Support Incidents included with the license renewal are always used before supplemental Support Incidents.

Tags: perfectmail, license, support, incident, help

Link to this article: https://perfectmail.com/kb/do_support_incidents_expire

Updated: Tuesday, October 25, 2016, 11:17

-- David Rutherford