Customers who have standard support are entitled to the following benefits:
This includes bug fixes and feature enhancements. PerfectMail will maximize your e-mail protection by automatically providing updates to your PerfectMail appliance. There is no need to waste time downloading and installing updates yourself. As a support customer, you never pay extra for software improvements to PerfectMail.
Get protection from the latest virus and Phishing threats with our anti-virus update service. Your machine will automatically check for updates every hour.
With PerfectMail support you don't have to waste your time searching through FAQs or forums or exchanging e-mails with overworked support staff. Call in for live support.
In addition to the extensive benefits of Standard Support, Premium Support customers are entitled to the following services:
Don't waste time waiting for a support call back. With premium support, you receive fast, priority service. Your call will either be handled by the first available support technician or it will be returned prior to any outstanding standard support inquiries.
Priority updates. Jump to the front of the update queue with priority updates. Your machine will receive anti-spam and anti-virus updates before Standard Support customers. Stop worrying about anti-spam or anti-virus update delays leaving you potentially vulnerable to zero-day attacks. With our priority update service you receive maximum protection.