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Monday, August 12, 2013, 12:40

Why can't I see the message body for some messages?

Category: General

Solution ID: 00000221

Summary:

When viewing messages from the E-mail Activity page, sometimes the message body is not being displayed. Why does this happen? Is there any way I can get to that content?

Answer:

PerfectMail selectively stores message content based on the spam analysis result of the message. Some analysis results such as "RBL Listed" or "Virus Detected" very rarely contain content we care about. For some servers, this type of content can account for 90% of e-mail traffic. Rather than filling up your server with massive amounts of spam content, content that is very likely to be spam is not stored in the PerfectMail local archive.

Content that is not stored in the local archive can not be viewed or restored.

If this becomes a problem, you can adjust the Archive Settings on your Perfectmail server to select what sort of message content is stored locally. To update the Archive Settings go to the Administrator Web Interface and navigate to "Server Admin > Archive > Message Storage tab" and select the message types to store.


Tags: spam, antispam, analysis, result, email, archive, retrieval, quarantine, content, storage, archive, display, report

See Also:

Link to this article: http://perfectmail.com/kb/no_message_body

Updated: Monday, August 12, 2013, 12:40

-- David Rutherford

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Last modified: 2013-08-12, 12:40

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