KnowledgeBase Articles » Why is mail still going to my Outlook junk folder when it is not spam?

Monday, August 12, 2013, 13:21

Why is mail still going to my Outlook junk folder when it is not spam?

Category: General

Solution ID: 00000234

Summary:

Why is mail still going to my Outlook junk folder when it is not spam?

Answer:

Unfortunately, this is outside of the scope of what we can do with PerfectMail. Outlook may be performing additional spam filtering, that PerfectMail cannot control. You can read more about the Outlook Junk Email Filter at the following links:

Overview of the Junk Email Filter:
http://office.microsoft.com/en-ca/outlook-help/overview-of-the-junk-email-filter-HP010355048.aspx

Change the level of protection in the Junk Email Filter:
http://office.microsoft.com/en-ca/outlook-help/change-the-level-of-protection-in-the-junk-email-filter-HP010356454.aspx?CTT=5&origin=HP010355048

Tags: microsoft, outlook, junk, spam, filter, false positives

Link to this article: https://perfectmail.com/kb/outlook_junk_folder_not_spam

Updated: Monday, August 12, 2013, 13:21

-- David Rutherford