Tuesday, October 25, 2016, 11:11
Solution ID: 00000291
What is a support incident?
Support incidents are "billable" support queries.
We do not bill/burn for incidents that involve:
If our product misbehaves or is missing documentation that you need to make it work, that is always covered in your basic license fee. Billable support incidents involve in-depth analysis requests or technical support requests for items that are either covered in the documentation or should be easily accomplished by an e-mail administrator.
Tags: perfectmail, license, support, incident, help
Link to this article: kb/what_is_a_support_incident
Updated: Tuesday, October 25, 2016, 11:11
-- David Rutherford