Thursday, November 22, 2012, 14:09
Solution ID: 00000170
Why am I still receiving e-mail from a sender I have black listed?
With PerfectMail, whitelisting takes precidence over blacklisting. Search the Mail Log (E-mail => Mail Log) for the message and check at the Scores (expand the Scores by clicking on the [+]) to see if the message was whitelisted.
If it was not whitelisted then check the Headers (expand the Headers by clicking on the [+]). The Envelope section of the Headers will show the relayhost, relayhostname, and env-from (envelope from address); make sure none of these entries are not whitelisted on your server.
Tags: e-mail, filtering, blacklist, whitelist, scoring, envelope, headers
Link to this article: kb/receiving_black_listed_blocked_email
Updated: Thursday, November 22, 2012, 14:09
-- David Rutherford